Help Centre / Reporting & Blocking

Reporting & Blocking

CruiseCtrl is built by and for our community. Our Trust & Safety tools are designed to be accessible, fast, and genuinely effective. Every report you submit goes directly to a human team — it's not filtered away into an algorithm. This page explains what you can report, how to do it, what happens next, and what your rights are if you want to appeal a decision about your own account.

1. Why it matters

No moderation system is perfect, but every report helps. When you flag a fake profile, a harassing message, or content that shouldn't be on the platform, you are directly helping us remove it faster and protecting every other person who might have encountered that user. Reporting is always free and always anonymous — the person you report will not be told who submitted the report.

You'll never be penalised for reporting in good faith. If you're unsure whether something is a violation, report it anyway — our team will make the call.

2. What you can report

You can report any of the following. For the full definitions of what violates our rules, see the Community Guidelines.

3. How to report a user

You can report any user from their profile in a few taps:

  1. Open the user's profile (tap their card on the grid or map).
  2. Tap the three-dot menu (⋯) in the top-right corner of their profile, or the flag icon if it's visible.
  3. Select Report.
  4. Choose the most relevant reason from the list (see section 2 above).
  5. Optionally, add a short note explaining what happened. The more context you provide, the faster we can act.
  6. If relevant, you can attach a screenshot — this is particularly useful for reporting a specific message or image you've seen on their profile.
  7. Tap Submit.

You'll see a confirmation that your report has been received. Our team begins reviewing it from that point.

4. How to report a specific message

If the issue is with something said in a chat rather than with a profile, you can report the message directly:

  1. In the chat thread, long-press the specific message you want to report.
  2. Select Report from the options that appear.
  3. Choose a reason and add any relevant context.
  4. Tap Submit.

Reporting a message sends the content of that message (and enough surrounding context for our team to understand what happened) to the Trust & Safety team. It does not send your entire chat history.

5. How to block a user

Blocking is instant, silent, and free. When you block someone:

To block from a profile: open their profile → tap ⋯ → Block.

To block from a chat: open the chat → tap ⋯ at the top → Block.

You can view and manage your blocked users list in Settings → Privacy → Blocked Users. You can unblock someone from that list at any time, though doing so will not restore a previous conversation.

Blocking someone does not automatically report them. If you want to report as well as block, use the Report flow first — it gives you the option to also block immediately at the end of the process.

6. What happens after you submit a report

Every report is reviewed by a member of our Trust & Safety team — not an automated filter. Here's what happens:

  1. Acknowledgement — you see an in-app confirmation that your report has been received.
  2. Review — our team reviews the report, typically within 24 hours. For urgent categories (suspected underage user, CSAM, credible threats of violence), we aim to act within 1 hour.
  3. Action — depending on what we find, we may: issue a warning to the reported user, restrict their account (e.g. remove a photo or limit their ability to message), suspend the account temporarily, or permanently remove the account from the platform.
  4. Escalation — for CSAM, suspected under-18 activity, credible threats of violence, or other content that may constitute a criminal offence, we report immediately to An Garda Síochána (Ireland), Hotline.ie, and the NCMEC CyberTipline (US-based international reporting body), as required under DSA Article 18 and Irish law.

We don't routinely share the outcome of a report with the person who submitted it. This is to protect the integrity of our process and the privacy of all parties. However, rest assured that every report is acted upon — we don't archive and ignore them.

7. CSAM and child safety

If you encounter any content that sexually depicts or describes a minor, or any user you suspect may be under 18, this is our highest-priority report category. Do not delay — report immediately using the in-app report button.

Upon receiving a CSAM report or a credible report of an underage user, we:

There is zero tolerance for CSAM on CruiseCtrl. Accounts found to have uploaded, shared, or solicited such content are permanently banned and reported to authorities. See also our Community Guidelines.

8. Emergency situations

If you or someone else is in immediate danger, contact emergency services first — do not wait to report in-app.

Once you're safe, report the person in-app and email our safety team at safety@cruisectrl.eu for any situation requiring urgent attention outside normal support hours. For broader safety guidance — including sextortion, threats to out you, and image-based abuse — see the Safety guide.

9. Appealing a decision about your account

If your account has been warned, restricted, or removed and you believe this was a mistake or the result of a false report, you have the right to appeal. This is your right under DSA Article 20 (Digital Services Act) as implemented in Ireland.

To appeal:

  1. Email legal@cruisectrl.eu with the subject line "Account Appeal".
  2. Include your account email address, the date you received the restriction or ban notice, and a clear explanation of why you believe the decision was incorrect.
  3. Include any evidence that supports your case — screenshots, context, or anything else relevant.

A reviewer who was not involved in the original decision will assess your appeal. We aim to respond within 5 working days. During the appeal, your account status remains as it is — we cannot reinstate access while a review is in progress, but we will move as quickly as possible.

If your appeal is successful, your account is restored or the restriction is lifted immediately. If it is unsuccessful, we'll explain why and, where appropriate, tell you what options remain open to you.

10. Appealing a content decision

If a piece of content you reported was reviewed and no action was taken, and you believe that decision was wrong, you can request a second review:

Similarly, if content of yours was removed or your Pulse post was taken down and you believe this was incorrect, you can appeal the same way. We'll review it under our Notice & Action process, the full detail of which is in our Notice & Action policy.

11. Out-of-app dispute resolution

If you are not satisfied with the outcome of an internal appeal, you have additional rights under the Digital Services Act (DSA). You can refer your dispute to a certified out-of-court dispute settlement body under DSA Article 21. These are independent, EU-certified bodies that can review content moderation and account decisions at low or no cost to you.

Details of the certified dispute settlement bodies available to users in your member state, and how to access them, are set out in our Notice & Action policy. You always retain the right to seek a judicial remedy through the courts in your member state as well.

12. Protecting yourself while you wait

If you've submitted a report and the situation is ongoing — for example, someone is harassing you or you've reported a threat — you don't have to wait passively. While our team reviews the report:

Still stuck? Email support@cruisectrl.eu · Back to Help Centre